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ࡱ>  LNCDEFGHIJKWy Dbjbj vH7H7DDEEEGGG8KMGbbwhLhhhk X7999999$]Ek"k]DDhhrUUU\DhkE8h7U7UU: +E@E[hb׋]GQ#0'4 >ٛ|>([[>E,U]]U>H7 QC: Date: Tender Number: Supply, Installation, Implementation and Support of a Health Information System for [name of beneficiary country and organization or program name] Invitation for Bids [Name of Offeror such as Rwanda Ministry of Health or the donor] now invites sealed bids from eligible bidders for Supply, Installation, Implementation and Support of a [Health Information System be specific: an integrated disease surveillance system, a supply chain system, for example] for [name of beneficiary country and organization or program name]. Interested eligible bidders may obtain further information and inspect the Bidding Documents at the following address [ full address and contact info (phone, fax, email, contact person)] Interested eligible bidders may purchase a complete set of Bidding Documents by submission of written application to the above and upon payment of a non-refundable fee of xxxx [optional, to cover cost of photocopying]. [Main RfP Title Page include what you consider appropriate] [Name of Offeror] [Name of Beneficiary Organization] Tender Number: Supply, Installation, Implementation and Support of [Health Information System (HIS)] Tender Document Version 1.0 [Date] [Location] Table of Contents  TOC \o "1-3" Section 1 instruction to bidders  PAGEREF _Toc118755388 \h 5 1.1 Background  PAGEREF _Toc118755389 \h 6 1.2 Introduction  PAGEREF _Toc118755390 \h 6 1.3 Eligibility of Bidders  PAGEREF _Toc118755391 \h 6 1.4 Definitions  PAGEREF _Toc118755392 \h 8 1.5 Schedule of Events  PAGEREF _Toc118755393 \h 9 1.6 Inquiries  PAGEREF _Toc118755394 \h 10 1.7 Preparation and Submission of Proposals  PAGEREF _Toc118755395 \h 11 1.8 Multiple Proposals  PAGEREF _Toc118755396 \h 12 1.9 RFP Changes and Addenda  PAGEREF _Toc118755397 \h 12 1.10 Rejection of Proposals  PAGEREF _Toc118755398 \h 12 1.11 Proposal Obligations  PAGEREF _Toc118755399 \h 13 1.12 Disposition of Proposals  PAGEREF _Toc118755400 \h 13 1.13 Proposal Clarification Process  PAGEREF _Toc118755401 \h 13 1.14 Proposal Preparation Cost  PAGEREF _Toc118755402 \h 13 1.15 Notification of Award  PAGEREF _Toc118755403 \h 13 1.16 Release of Claims  PAGEREF _Toc118755404 \h 14 1.17 Bids Validity  PAGEREF _Toc118755405 \h 14 1.18 Bid Security (OPTIONAL)  PAGEREF _Toc118755406 \h 14 1.19 Performance Security (OPTIONAL)  PAGEREF _Toc118755407 \h 14 1.20 Examination of Bids  PAGEREF _Toc118755408 \h 15 1.21 Evaluation and Comparison of Bids  PAGEREF _Toc118755409 \h 15 1.22 Contract Negotiations  PAGEREF _Toc118755410 \h 15 1.23 Award Criteria  PAGEREF _Toc118755411 \h 15 1.24 HIS right to vary quantity at time of Award  PAGEREF _Toc118755412 \h 16 1.25 Signing of Contract  PAGEREF _Toc118755413 \h 16 1.26 Coming into Force  PAGEREF _Toc118755414 \h 16 1.27 Payment Terms and Schedule  PAGEREF _Toc118755415 \h 16 1.28 Prices, Taxes, Duties and Currency  PAGEREF _Toc118755416 \h 16 1.29 Bids Language  PAGEREF _Toc118755417 \h 17 1.30 Penalties  PAGEREF _Toc118755418 \h 17 Section 2 current situation at MoH  PAGEREF _Toc118755419 \h 18 2.1 Current Health Information System Situation at MoH  PAGEREF _Toc118755420 \h 19 2.2 MoH Preparation for the Implementation of HIS  PAGEREF _Toc118755421 \h 20 2.3 Data Room (OPTIONAL)  PAGEREF _Toc118755422 \h 20 2.4 Current Information Technology at MoH  PAGEREF _Toc118755423 \h 22 2.5 Volume Information  PAGEREF _Toc118755424 \h 22 Section 3 scope of work  PAGEREF _Toc118755425 \h 23 3.1 Project Objectives  PAGEREF _Toc118755426 \h 24 3.2 Critical Success Factors  PAGEREF _Toc118755427 \h 24 3.3 Completion Criteria  PAGEREF _Toc118755428 \h 25 3.4 Modules to be implemented  PAGEREF _Toc118755429 \h 26 3.5 Project Scope  PAGEREF _Toc118755430 \h 27 3.5.1 Product License, Supply of Media and Related Documentation  PAGEREF _Toc118755431 \h 27 3.5.2 Implementation Services  PAGEREF _Toc118755432 \h 27 3.5.3 Acceptance Testing  PAGEREF _Toc118755433 \h 27 3.5.4 Post-Implementation Technical Support  PAGEREF _Toc118755434 \h 28 3.5.5 Warranty  PAGEREF _Toc118755435 \h 29 3.5.6 Training  PAGEREF _Toc118755436 \h 29 3.5.7 Application (Software) Maintenance and Support  PAGEREF _Toc118755437 \h 30 3.6 Project Management Approach and Methodology  PAGEREF _Toc118755438 \h 31 3.7 Data Conversion  PAGEREF _Toc118755439 \h 32 3.8 Risk Assessment and Mitigation  PAGEREF _Toc118755440 \h 32 3.9 Evaluation Criteria  PAGEREF _Toc118755441 \h 32 Section 4 proposal format  PAGEREF _Toc118755442 \h 35 Appendix A financial proposal cost sheets  PAGEREF _Toc118755443 \h 45 Appendix B-M HIS Requirements  PAGEREF _Toc118755444 \h 48 Appendix B FUNCTIONAL Requirements  PAGEREF _Toc118755445 \h 50 Patient Management (PM)  PAGEREF _Toc118755446 \h 51 Disease Surveillance (DS)  PAGEREF _Toc118755447 \h 51 Registries Module (RM)  PAGEREF _Toc118755448 \h 51 Administration Module (AM)  PAGEREF _Toc118755449 \h 52 Additional Modules  PAGEREF _Toc118755450 \h 53 Appendix C data Requirements  PAGEREF _Toc118755451 \h 54 Appendix D reporting Requirements  PAGEREF _Toc118755452 \h 56 Appendix E Operational Requirements  PAGEREF _Toc118755453 \h 59 Appendix F security Requirements  PAGEREF _Toc118755454 \h 61 Appendix G performance Requirements  PAGEREF _Toc118755455 \h 67 Appendix H business Requirements  PAGEREF _Toc118755456 \h 69 Appendix I legal and regulatory Requirements  PAGEREF _Toc118755457 \h 71 Appendix j technical requirements  PAGEREF _Toc118755458 \h 73 Appendix K general Requirements  PAGEREF _Toc118755459 \h 83 Appendix L training requirements  PAGEREF _Toc118755460 \h 88 Appendix M maintenance and support  PAGEREF _Toc118755461 \h 90 Appendix N FORMS  PAGEREF _Toc118755462 \h 92 Bid Security Form (OPTIONAL)  PAGEREF _Toc118755463 \h 93 Performance Security Form (OPTIONAL)  PAGEREF _Toc118755464 \h 94 Unified CV Form  PAGEREF _Toc118755465 \h 95 Appendix O non-disclosure agreement (OPTIONAL)  PAGEREF _Toc118755466 \h 97 Appendix P MOH LAW, BYLAWS AND REGULATIONS  PAGEREF _Toc118755467 \h 99  Section 1 instruction to bidders 1.1 Background [Background, mission and scope of MoH in terms of services, population served, number of staff, distribution of facilities, priorities, etc.] 1.2 Introduction This Request For Proposal has been prepared through the assistance of the [Name of Program], which is funded by [Name of Donor], working through the Ministry of HeALTH. [Program Name] provided the resources of consulting professionals in the areas of health information systems, organizational structures, health policy, health data standards, Information Technology and business planning to assist the Ministry of Health senior management in addressing the issues needing to be considered to arrive to its objectives and goals. [Program Name] is issuing this Request for Proposal (RFP) for the purpose of selecting a qualified Bidder or multiple Bidders to provide software, maintenance, upgrades and implementation services for an integrated financial accounting, human resources/payroll and billing system. This document intends to provide eligible bidders (EB) with necessary specifications and information to submit their proposal for successfully implementing the HIS. [Program Name] and through a nominated Bid Evaluation Committee is prepared to answer any query regarding this document. Bidders are requested to read this RFP carefully and raise any question(s) to help in preparing a comprehensive proposal. [Program Name] assumes no liability of any misunderstanding or any assumption made by any eligible bidder. 1.3 Eligibility of Bidders This Invitation for Bids (IFB) is open to Rwandan and international bidders with local representation office in Rwanda. Provided that: Bidders should not be associated or have been associated in the past directly or indirectly with a firm or any of its affiliates which have been engaged by [Program Name] to provide consulting services for the preparation of the design, specifications and other documents to be used for the procurement of the HIS to be purchased under this IFB. Bidders shall not be under a declaration of ineligibility for corrupt and fraudulent practices. Bidders should have been established and in business at least five (5) years out of which they should have implemented system and possess qualified and certified staff during the previous three years. The proposed application must have at least five (5) implementations in country [list the countries], and regions [list the regions]. Out of those five references, three implementations should have been successfully completed at government institutions. Health-sector-related references are preferred. Bidders must sign and adhere to the non-disclosure agreement located in Appendix G Non-Disclosure Agreement. Eligible bidders are requested that they should comply with the enclosed Ministry of Health regulations, supply all necessary catalogs, and any other additional information that may help the committee in the evaluation process. 1.4 Definitions For the purposes of these Bidding Documents, the Health Information System and is abbreviated as HIS which includes all products and related services to be provided by the Winning Bidder (WB) under the contract. BEC:Bid Evaluation Committee Bidding Documents:The bidding documents include: Invitation to Bid Letter Instruction to Bidders General Terms and Conditions Appendices Any issued addenda Bidders responses to questions and inquiriesCoverage Period:Mon to Fri from 8:00 am to 3:00 pmEB:Eligible BidderEnd User:Users of the HIS responsible for the day to day operationProject Team:[Ministry of Health] Key Users and Project ManagerProvisional System Acceptance:Provisional System Acceptance is completed when: MoH Project team has been trained and their understanding level above average. MoH end users have been trained on the system, their understanding level above average and able to carry their day-to-day activities using the HIS. Successful completion of Acceptances Test. HIS is operational without functional or technical deficiencies. Technically Qualified Bidder:Achieved minimum qualifying rate of 80% in technical proposalWB:Winning BidderWinning Bidder:The winning bidder is a bidder who/whose: Bid has been accepted and evaluated Bid was responsive and complete Technically qualified bidder Scored the highest total score[Program Name]:[Full Name of Program] 1.5 Schedule of Events Schedule of events is based on [country] local time zone (GMT+X) EventDeadlineParty In ChargeDateTimeIssue RFP by [Program Name]/MoH3-Oct-1010:00AM[Program Name]Data Room Opens6-Oct-109:00AM[Program Name]Data Room Closes14-Oct-103:00PM[Program Name]Last date to submit Inquiries and Comments14-Oct-106:00PMEB[Program Name] send replies to inquiries and comments21-Oct-105:00PM[Program Name]Submit Bid and Bid Security31-Oct-103:00PMEBPreliminary Examination of bids and Start Technical Evaluation.1-Nov-1010:00AMBECAnnounce List of Technically Qualified Bidder Initial Qualification17-Nov-103:00PMBECDischarge Bid Security of non-qualified Bidders and return financial offer30-Nov-1012:00PMBECCall for presentation23-Nov-103:00PMBECHIS Presentations to BEC24~30-Nov-1010:00AM 3:00PMEBConduct Site(s) Visit(s) Optional 5 ~9 Dec-1010:00AM 2:00PMBECReview Technical Evaluation12-Dec-1010:00AMBECShort-list Technical Qualified Vendors16-Dec-103:00PMBECOpen and Evaluate Financial Bids19-Dec-1011:00AMBECFinal Offer Evaluation and Negotiation28-Dec-105:00PMBECSend Notification of Award Letter2-Jan-113:00PMBECSubmit Performance Security9-Jan-1112:00PMWBContract Signature12-Jan-1112:00PMWBDischarge of Bidders Securities15-Jan-1012:00PM[Program Name] 1.6 Inquiries All inquires concerning the contents of this RFP document and HIS should be addressed in writing to:  All inquiries are to be submitted in writing. During the procurement, including any period of evaluation, Bidders shall contact only HIS Bid Evaluation Committee. Unauthorized contact with other MoH or [Program Name] employees regarding this RFP shall result in bidder disqualification. In NO CASE shall verbal communication override written communications. Only written communications issued by HIS Bid Evaluation Committee are binding. With the exception of the written proposal that must be submitted by bidders in accordance with Proposal Format herein, communications between HIS Bid Evaluation Committee and bidders may be conducted by regular mail, courier service, or facsimile transmission. 1.7 Preparation and Submission of Proposals Pursuant to Schedule of Events (Clause 1.5) and Inquiries clause 1.6.1, all bids must be submitted to the address mentioned in Inquiries clause 1.6.1 of this document no later than the date specified in the Submit Bids and Bid Security event. All responses received after the assigned date and time will be disqualified. All answers that are given to the questions asked in this RFP are subject to verification. Misleading and/or inaccurate answers shall be grounds for disqualification at any stage in the procurement process. Bids must be submitted in a packaged and sealed envelope and stamped with the company official stamp as follows: Two (2) separate envelopes sealed and clearly marked as follows : HIS Technical Proposal, HIS Financial Proposal, The envelopes are to be labeled as follows: Bid Evaluation Committee Health Information System Project (HIS) XXX Program ([Program Name]) Ministry of Health, [city] [country] Tender Number: xx/xxxx Tel: Fax: P.O.Box [city] [country] HIS Bids Envelope Title: (HIS Technical Proposal or HIS Financial Proposal) Company Name, Date of submission DONT OPEN BEFORE DD/MM/YYYY  Bidders should submit one (1) original and five (5) copies, clearly marking each as Original Bid or Copy of Bid, Copy Number x as appropriate. In the event of any discrepancy between them, the original shall govern. Copies numbers shall be in sequence (i.e. 1, 2, 3, 4, 5, 6). One electronic copy on CD-ROM must be submitted along with hardcopies. If the envelopes submitted by bidder are not sealed and marked as required by Preparation and Submission of bids (Clause 1.7), then such bid will be disqualified. All financial information that relates to all costs referenced in the bidders proposal should be bounded separately and located in the financial proposal envelope. The technical envelope should only contain technical material and other related proposal sections as required in the proposal format. The inclusion of any financial data or value in the technical proposal will result in disqualifying the bid. 1.8 Multiple Proposals HIS Bid Evaluation Committee is seeking proposal that meet its requirements as outlined in this RFP. If more than one method of meeting these requirements is proposed, each should be labeled and submitted separately. Each proposal shall be evaluated separately. 1.9 RFP Changes and Addenda HIS Bid Evaluation Committee reserves the right to amend the RFP at any time. If the amendment occurs after the closing date for receipt of proposals, HIS Bid Evaluation Committee may, in its sole discretion, allow bidders to amend their proposals in response to the amendment if MoH deems it necessary. HIS Bid Evaluation Committee shall prepare a written addendum in response to all pertinent questions and requests for interpretation submitted by writing. In the event it becomes necessary to revise any part of the RFP prior to the scheduled submittal date, an addendum shall be issued to all qualified bidders in relative stages. 1.10 Rejection of Proposals HIS Bid Evaluation Committee reserves the right to accept or reject any part of any proposal, and to accept or reject any or all proposals without penalty. Any proposal may be rejected outright and not evaluated for any one of the following reasons: Failure to deliver the proposal and the bid security on the due date specified in the schedule of events Submit Bid and Bid Security. Failure to include the required Response Form(s) signed by an authorized officer of the entity submitting the proposal. Failure to follow the proposal format instructions. HIS Bid Evaluation Committee may elect, in its sole authority and discretion, to implement HIS in phases, by module, by component, or to cancel the RFP and the implementation of HIS. 1.11 Proposal Obligations The contents of the proposal and any clarification thereto submitted by the bidder shall become part of the contractual obligation and incorporated by reference into the contract. All proposals must describe in detail, and include all integral elements necessary for the successful implementation and operation of the required services, including labor, equipment sizing and services offered, and must be of such form that, upon approval, shall be contractually binding. 1.12 Disposition of Proposals Technical proposals become the property of the HIS Bid Evaluation Committee and shall not be returned to the Bidder. Not opened financial proposals will be returned to bidders. 1.13 Proposal Clarification Process During evaluation of bids, HIS Bid Evaluation Committee may at its own discretion ask the Bidder for a clarification of its bid. The request for clarification and the response shall be in writing and no change in the prices or substance of the bid shall be sought, offered, or permitted. 1.14 Proposal Preparation Cost The Bidder shall bear all costs associated with the preparation and submission of its bids. In no case MoH or [Program Name] will be responsible or liable for those costs. Regardless of the conduct or outcome of the bidding process 1.15 Notification of Award Prior to the expiration of the period of bid validity, HIS Bid Evaluation Committee will notify the Winning Bid in writing by registered letter, or fax to be subsequently confirmed in writing by registered letter, that its bid has been accepted. HIS Bid Evaluation Committee will promptly notify each unsuccessful Bidder and will discharge its bid security. 1.16 Release of Claims With the submission of a proposal, each Bidder agrees that it will not bring claims or have cause of action against MoH or [Program Name] based on any misunderstanding concerning the information provided herein or concerning MoHs or [Program Name]s failure, negligence, or otherwise, to provide the Bidder with pertinent information as intended by this RFP. 1.17 Bids Validity Bids shall remain valid for 120 days (One Hundred and twenty Days) from the bid submission date specified in the Schedule of Events. All Bidders will be notified in writing of any extension if necessary. A bid valid for a shorter period shall be considered as non-responsive and will be rejected by HIS Bid Evaluation Committee. 1.18 Bid Security (OPTIONAL) The Bidder shall furnish, as part of its bid, security in the amount specified in the bid security form provided in Appendix F Forms. The bid security shall be denominated in the currency of the bid (national currency), shall be valid for thirty (30) days beyond the validity of the bid and shall be in the following form; A bank guarantee issued by a reputable bank operating in [country]. As in the form provided in Appendix F Forms. HIS Bid Evaluation Committee has the right to cash the bid security in the following cases: Bid withdrawal before bid validity The winning bidder fails to sign the contract or to furnish performance security 1.19 Performance Security (OPTIONAL) Upon signing the contract, the successful bidder shall furnish the performance security in accordance with the conditions of contract, using the Performance Security form provided in Appendix F - Forms or another form acceptable to MoH. The performance security shall be denominated in the currency of the bid (national currency), and shall be in the following form; A bank guarantee issued by a reputable bank operating in [country]. As in the form provided in Appendix F Forms. Failure of the successful Bidder to comply with the requirements with the RFP, Contract requirement and clauses shall constitute sufficient grounds for the annulment of the award and forfeiture of the bid security, in which event HIS Bid Evaluation Committee may make the award to the next highest evaluated Bidder or call for new bids. The performance security value equals to 10% of the total financial proposal. 1.20 Examination of Bids HIS Bid Evaluation Committee will examine the bids to determine whether they are complete, whether required securities have been furnished. Whether the documents have been properly signed, and whether the bids are generally in order. A bid that is not substantially responsive will be rejected by HIS Bid Evaluation Committee and may not subsequently be made responsive by the Bidder by correction of the nonconformity. 1.21 Evaluation and Comparison of Bids HIS Bid Evaluation Committees evaluation of bids will take into account both cost and technical factors. Bids will be evaluated according to the evaluation criteria specified in Evaluation Criteria clause 3.9. The technical offers will be opened first and evaluated against the requirements. The financial offers will be opened after the proper technical evaluation is completed for only technically qualified bidder. 1.22 Contract Negotiations During the final offer evaluation and before awarding the contract, the HIS Bid Evaluation Committee may -at its option- negotiate financial proposal with bidders whose bid/bids has highest bids scores. HIS Bid Evaluation Committee may decide to negotiate financial proposal with those bidders and modify the requirements from those stated in the RFP or included in the Bidder's proposal. 1.23 Award Criteria Subject to HIS right to vary quantity at time of Award clause 1.24, the HIS Bid Evaluation committee will award the contract to the Bidder whose bid has been determined to be substantially responsive and has been determined to have the highest bid score, provided that the Bidder is determined to be qualified to perform the contract satisfactorily. 1.24 HIS right to vary quantity at time of Award The HIS Bid Evaluation Committee reserves the right at the time of contract award to increase or decrease, by a percentage indicated in [donor or MoH] Law and Regulations, the quantity of products and services originally specified in this RFP and its Appendixes without any change in unit prices or other terms and conditions. 1.25 Signing of Contract At the same time as the HIS Bid Evaluation Committee notifies the winning Bidder that its bid has been accepted, HIS Bid Evaluation Committee will send the Bidder the Contract form provided in the Bidding documents, incorporating all agreements between the parties. Within five (5) calendar days of receipt of the Contract, the winning bidder shall sign and date the contract and return it to HIS Bid Evaluation Committee, by mutual agreement. 1.26 Coming into Force The contract comes into force and takes effect on the date of its signature. 1.27 Payment Terms and Schedule Request(s) for payment shall be made to [Program Name] in writing, accompanied by an invoice describing, the modules delivered, services performed, and related deliverables. Payments shall be made promptly by [Program Name] within sixty days of submission of an invoice by the contractor, if accompanied with certifications and/or approval of assigned committee. Payment Terms are scheduled as follow 10% Upon Signing the Contract 75% Will be Agreed Upon Signing the Contract 5% After three Months from Provisional System Acceptance 10% after three (3) months from Final System Acceptance 1.28 Prices, Taxes, Duties and Currency Prices for products and services offered shall be quoted in [national currency] excluding Sales Tax and Government Taxes. Bidders shall be entirely responsible for all taxes, duties, license fees, etc., incurred until delivery of the Products and Services to MoH. 1.29 Bids Language Bids and all correspondence and documents relating to the bids exchanged by bidders and HIS Bid Evaluation committee, shall be written in English. 1.30 Penalties Penalty for delay shall be imposed on the contractor in case of failure of work completion in the specified period of time. The penalty will be imposed for every day of delay immediately and automatically after the expiry of the completion period without prior notice or any legal action. HIS Bid Evaluation Committee has the right to deduct these penalty charges plus the supervision dues from the amounts entitled by the Contractor. The deduction of such amounts does not exempt the Contractor from his responsibilities to and obligations towards the contract. If the contractor or sub contractor fails to meet the agreed upon Implementation plan of the project and misses one or more of milestones, ignoring written warnings submitted to the Contractor; HIS Bid Evaluation Committee has the right to appoint a Sub-Contractor on the expense of the Contractor to complete the work on the delayed portions of the project. The imposed penalty will be imposed on each day of delay where the penalty equals 100USD/Day. Section 2 current situation at MoH 2.1 Current Health Information System Situation at MoH [Short background on current HIS] [Below is example text change/replace with your own text:] Among MoH objectives is to . However, the existing health information system can be described as: Obsolete system, not according to international standards XXX concept is not used Bad management of . No record of . Non-Computerized System; manual xxx activities Inadequate reporting for decision making; Does not have a flexible [xxx coding system] to provide the needed reports and fulfill envisioned requirements; In addition to the challenges that MoH is currently working on eliminating such as: Serious shortage of staff in general Serious shortage of health professional staff Limited qualifications of available staff Quality of available data Collection of redundant data Collection of data for no clear purpose Archaic system Resistance to change Overburdened health workers Therefore, MoH senior management has decided to implement an integrated health information system as an initial step towards the full automation of the different health activities within MoH. The HIS program enjoys key advantages: Full support of [Board of Directors]/[President] Full support & commitment of [Permanent Secretary] Complete cooperation from MoH Staff Credibility and commitment of [Program Name]/[contractor]/[donor] Staff 2.2 MoH Preparation for the Implementation of HIS [Below is example text change/replace with your own text:] In order to ensure successful implementation of the HIS, MoH has completed the following: Introduced the concept of xxx at MoH Introduced the xxx data entry sheets Developed a Model Conducted a comprehensive capacity building (training) component Reviewed the Current Budget Structure Documented the as is situation which included data flow and procedure details. Completed the redesign of the future business processes which addressed areas for improvement in the policies and procedures, internal control development, and paper work optimization. Bidders are invited to examine the future business model and provide input and recommendations provided that such modifications comply with MoH law and regulations. The future business processes include: [module name] [function name] [other .] Completed an initial suggested design of the [xxx coding system] which will derive the reporting flexibility and type of reports by which management can draw decisions. Bidders are invited to examine this design and provide input and recommendations for enhancement. MoH staff will also be given [HIS software] and computer training to have them better prepared to operate the new system. 2.3 Data Room (OPTIONAL) The data room will be opened on the date and time specified in the Schedule of events. The data room will be located in MoH headquarters. The objective of the data room is to provide bidders with all available information related to the HIS project in order to help them formulate a better understanding about MoH requirements and future processes. MoH realizes that such information will help eligible bidders and will be beneficial in reducing consultancy time and consequently consultancy fees. Accordingly, MoH expects bidders to be able to submit their technical and financial proposal in a timely, efficient, cost-effective manner and in pursuance to Inquires clause 1.6 In no case bidders are allowed to photocopy, transfer, and electronic copy any of the material available in that room. Data room material will available in hardcopy format only. The data room material will include the following: as is process mapping documents Process Redesign Documents (i.e. Future business model) [process A] [process B] [process ..] The initial design for the [xxx coding system] General Process Mapping Any other related material MoH see relevant. Bidders are invited to examine the process mapping of the as is processes and the redesign documents for the future business processes and the initial design for the [xxx coding system] which will be available at the data room. Bidders are also invited to submit their comments and inquiries according to the schedule of events clause 1.5 and in the format specified in Inquiries clause 1.6. Pursuant to Inquiries clause 1.6, bidders should notify MoH of their intention to visit the data room by sending a formal written request; elsewhere bidders request to visit the data room will be disregarded. The data room visit letter should arrive during the date and time period specified in the schedule of events clause 1.5 and at least 2 days before the expected visit date. Bidders are invited to visit the data room as many times they see appropriate given a written letter has been received by MoH pursuant to clause 2.3. MoH will organize the timetable for data room visits and will allocate a time frame for each bidder and inform the bidder in writing of his time frame. The maximum number of bidders visiting the data room during the same time frame is two (2). Visits to data room will be organized on a first-in-first-out (FIFO) basis depending on the bidder letters date and in accordance to clause 2.3.12. MoH will not answer any verbal question or comments during the data room visit. Any verbal communication with MoH staff regarding the bidding documents or the bidding process will be disregarded and shall form basis for disqualifying the bidder. Current Information Technology at MoH [Below is example text change/replace with your own text to describe existing software applications, hardware, infrastructure at MoH] Hardware In general the current hardware and network environment supports MoHs daily operations in terms of basic file sharing. Jointly MoH and [program name] are in the process of modernizing MoHs hardware and network environment to support the new HIS. Bidders are requested to provide their minimum hardware, operating system and other requirements including Wide Area Network bandwidth requirements for remote users. Volume Information [sample below] Module / Business AreaEstimated VolumesPatient Medical RecordsNumber of Patients1000Patient visits per month200  Diseases    Survey FormsAverage # Surveys per month5Number of data elements collected per survey100 Section 3 scope of work 3.1 Project Objectives [Below is example text change/replace with your own text] The HIS is envisioned by [program name] and MoH as a built and designed based on the latest technology standards and able to meet MoH current requirements, can provide additional software modules to automate other requirements in the future and when deemed necessary, support modern best business practices and should support enterprise-wide business processes with a goal of eliminating multiple handling of data and increasing accuracy. A main objective of the HIS is to Other main objectives are: Strengthen the newly formed [health office, department, unit, section] Unify the health systems among Implement an information system that provides accurate health information in a timely manner to support management decision-making process. Successful implementation includes, Delivery and Supply of HIS media and Licenses Major functionality of each module is tested and proven Users have been adequately trained and customized user manuals are provided Sense of ownership is instilled in the users System Procedures have been documented Implement an integrated system that provides access to all appropriate users of health information. Implement a system with the best practices derived from the completed process re-engineering phase. Standardize internal reports that deliver relevant information to the end user. Implement a system that is flexible and can be upgraded as necessary. Standardize the . information systems across MoH Improve efficiency through the automation of manual processes. Complete the project on time and within budget. Along with the aforementioned objectives, bidders should highlight the following critical factors: implementation time, scope, and cost in their approach by clearly defining the scope of the project, allowing for more accurate task projections and subsequently, expense control. 3.2 Critical Success Factors [Below is example text change/replace with your own text] Critical success factors are key elements that need to be in place to facilitate successful achievement of project objectives. The bidders are required to confirm to the condition listed below. [Program Name] and MoH require that the bidder must: Follow a standard application implementation methodology for implementation. Have strong technical & functional skills, experience in the implementation of the proposed HIS & integration with any third party solution proposed by the bidder. Use software development tools supported by the proposed HIS to address any additional or customized reporting requirements. Propose all hardware & software required to appropriately support the requirements of this RFP to ensure successful implementation & running of the HIS. Ensure that the system (software, hardware & networking) is configured for the optimum system performance. Skill transfer should happen at each stage of the project in the areas of functional environment, methodologies & technical environment. This should prepare MoH staff to manage & support the system with internal resources. Have strong process re-engineering skills to drive the change management process in the organization. Use of previously build redesign is highly desirable. 3.3 Completion Criteria [Below is example text change/replace with your own text] Text in pink below is not precise enough to judge that the implementation is completed and/or could result in disputes with the vendor. Need a more specific benchmark to use. A few suggestions are provided in gray to stimulate ideas but the criteria is project-specific so the text will need to be as well. In addition to project objective clause 3.1, the HIS implementation is completed if it meets the following criteria: Implementation plan covers all the tasks required to implement the HIS, and all project resources are allocated to different tasks. Furthermore, documentation submission date is appropriately specified. All project documentation is delivered on time as specified in the implementation plan. Training delivery and material fulfills MoH requirements. [possible alternate text: Eighty percent (80%) of trainees rate the training as met expectations or better. Eighty percent (80%) of trainees receive a score of 70% or better on the quiz at the end of each training module. Less than 40% of trainees require refresher training. HIS is operational, reports generation is in line with MoH requirements, and users level of understanding is above average. [alternate text: HIS goes live with no Severity 1 bugs and remaining open bugs do not impede core functionality (requirements must specific which are core and which are not] HIS post implementation testing for all the required modules is successful. Testing outcome must include the required results and MoH required reports. No deficiencies or problems in interfaces between HIS and any proposed third party solution. All required customizations related to HIS are performed and working. 3.4 Modules to be implemented [provide a module by module description] Number of Users Required ModuleEstimated Number of Concurrent Users[module a]Three (3)[module b]Four (4)[module c]Eight (8) Estimated Total Number of Users: 3.5 Project Scope 3.5.1 Product License, Supply of Media and Related Documentation All proposed software versions must be generally available from the software producer on or before the bid submission date. Bidders are requested to supply latest generally available release along with product media on currently used and accepted media such as CD-ROM. Product documentation for installation and support must be provided in hard and soft copies. Other documentation can be delivered in softcopy whenever hardcopies are not bundled with the product. 3.5.2 Implementation Services The bidder shall provide services for installation, project planning and implementation, training and acceptance testing as required by this RFP and the contract for the prices quoted in its bid and included in the contract price, as follows: Performance of on-site installation of the supplied systems at MoH premises and related offices. The bidder is responsible for all supply, installation and implementation of HIS modules. The bidder will test all systems operations and perform all necessary setup, configuration and customization for successful operation of the systems at all installation sites, in accordance with contract requirement. For each of the systems installed, the Bidder is required to train the designated MoHs technical and end-user staff to enable them to effectively manage and use the HIS. The training and accompanying materials shall be provided in [local language] and English languages. The bidder shall provide a detailed operations and users manual for each appropriate module of the HIS. On-site technical support and service obligations during the period from Sunday to Thursday, 8:00AM to 7:00PM for Acceptance test support and 3 months from the date of the Provisional System Acceptance at MoHs Installation site(s) specified in the previous section. Technical and user documentation to enable MoH to use and administer the software and databases, and, if it so checks, to develop additional reports using the existing databases. Error free conversion services for existing automated records, consistent with the quality of the original data, and within the specified time frame. Successfully build and test interfaces between the HIS and existing systems. 3.5.3 Acceptance Testing MoH will provide the necessary input to the bidder for development of the Acceptance testing portion of the Project Plan. The time frame for MoH to provide necessary input will be agreed upon with the winning bidder. MoH, with full cooperation and assistance from the Bidder shall conduct formal Acceptance tests on the installed system to verify their conformance with the Contract and RFP requirements. The Acceptance tests and/or the agreed and final Project Plan shall establish a standard of performance, which must be met before the systems are accepted by MoH. Written certification of Acceptance shall be issued by MoH only after successful completion of the Acceptance tests, and MoH shall not make payment for the systems until after Acceptance. Acceptance testing shall be subject to the following provision: The Project Plan shall group appropriate components of the Systems together for the purposes of Acceptance testing, and shall schedule them for Installation at the same time. Acceptance testing for a System shall end when the System has met the Standard(s) of performance defined in the Application Tests and/or the Project Plan. Within four (4) weeks from the end of the initial Acceptance test, [Program Name] and MoHs Oversight Committee shall either certify Acceptance of the System under test, thereby formally commencing its Warranty Period, or provide a written description of the deficiencies that must be rectified before the system can be accepted. Failure to provide such documentation will, by default, constitute Acceptance and shall be so documented by the Bidder. If the System fails to meet the Standard(s) of performance after 60 days from the start of Acceptance testing, MoH may, at its option, request a replacement or correction of deficiencies, or terminate the Contract for Default and/or return the System for appropriate credits. Unsatisfactory performance, interconnectivity or integration between software packages, computer systems and/or with workstations may result in MoHs rejection of part or all of the System under Acceptance testing. The duration of Acceptance testing shall not exceed two (2) months from the date of commencement or the date when all corrections are made by the Bidder, whichever is later. Custom developed or customized Application Software will be subjected to a full and comprehensive Acceptance test for each business or technical function to be automated (module). The bidder is required to give at least 15 days written notification to MoH before the commencement of the test for the module under consideration, to enable MoH to schedule the required resources. Any discovered bugs or problems will be corrected expeditiously by the Bidder, and no later than one month after formal notification of the problem. 3.5.4 Post-Implementation Technical Support The bidder shall provide technical support Services for all Standard and applications software for the Maintenance period. Maintenance and support services for all application software (Database, applications ,..etc) shall include the following Support availability (at least 5 working days a week) Support response times (less then 6 hours), according to the following sample table: PriorityDescriptionResponse TimeError Correction1Critical (core system component failure)Max. 6 hours1 working day2Operational Fault (errors causing malfunction of non-critical functions)1 working day3 working days3Minor impact (options do not function exactly as stated or could be obviously improved)No later than the next system updateNo later than the next system update Telephone hot-line support in English and [local language] for the Coverage Period with a 24 hours maximum response time 3.5.5 Warranty The period for correction of defects is 12 months. The Bidder warrants that there is no intention of discontinuing production of the core Products to be supplied under the Contract within 60 months following Contract signature. In the event that the Bidder intends to discontinue production of any Core Product after this period, the Bidder shall notify MoH one year in advance of such discontinuance to permit MoH, at its option, to replace the product with another one. Nothing in the prevailing clauses shall in any way release the Bidder from any warranty, maintenance or support obligations under this Contract or limit MoHs ability to seek other remedies as specified in the Contract. [note: this is an alternative approach to putting source code in escrow. One could do both, especially at the one-year notice of discontinuation. Without limitations, the Bidder warrants that it shall secure all necessary written agreements, consents and transfers of rights from its employees and other persons or entities whose services are used for the development of custom-made Software, including a written agreement with employees that all custom-made Software created under the Contract fall within the scope of their employment duties, and that all Intellectual Property Rights in such custom-made Software are fully transferable to MoH. 3.5.6 Training Capacity building and knowledge transfer are considered a key success factor towards a successful implementation of the HIS. Bidder should propose a training program that includes a solution for two types of training. The proposal should include a training program for MoH project team that includes the training necessary to design, construct, operate, test, and support technical architecture and functional capabilities of the system. The proposal should also include a training solution to support the training of end users on the functionality of the various HIS components. To support the training of end users, MoH envisions the use of a train-the trainer approach. Educational materials should include summary cards or other reference aids for users. MoH is also interested in any proposed software/tools that would leverage the development of end user training. The Bidder should describe the proposed software/tools (these may include training aids, manuals, on-line references, quick reference guides or templates, or computer based training), and how these tools could be used to develop the end user training for the implementation. 3.5.7 Application (Software) Maintenance and Support Bidders are requested to supply application maintenance and support fees for three (3) years after the end of the warranty period (12 months), detailing their scope, upgrade strategy and support methodology. Support should include technical and functional assistance. Cost for the support and maintenance should be bounded separately along with the financial proposal and in the format specified in Appendix A Financial Proposal Cost Sheets, Table 3. Bidders are requested to provide information in response to requirements in Appendix E. 3.6 Project Management Approach and Methodology In addition to the Project Management approach and Methodology mentioned in Section 3 Proposal Format, Bidders have to send progress reports on weekly/biweekly basis to the nominated [Program Name] and MoH Project Manager/Oversight Steering Committee (OSC). This weekly/biweekly progress report is discussed in a OSC meeting, and shall include the following: Highlights of the project progress/ status Any problems encountered and any outstanding issues Original and updated project milestone estimates A list of completed project tasks/activities/deliverables A description of changes and their impact on the project A description of the planned activities to be performed during the next week/2weeks A list of any risks and/or change needs and their possible impact on the project schedule The project management should include the followings: Evaluation of three separate parameters: workload, resource availability and duration Comparison to the baseline defined at the initial planning and to the initial evolution curves Regular evaluation of the progress by measuring the quantity of resources used and evaluating what remains to be done in order to compare these two indications to the initial scenarios Formalization of progress reviews, progress reports, minutes of meetings The quality assurance plan must be as a support to the project management and an integrated process, thus ensuring that quality is being included in as design, development or implementation progresses, rather than being discovered at the end of the project. Furthermore, updates on this regard should be incorporated into the bidder weekly/biweekly progress report. During the development or implementation of the project, attention to the following issues is strongly recommended: Assignment of persons (from both the MoH and bidder) responsible for establishing the requirements specification Methods for agreeing on requirements and approving changes Efforts to prevent misunderstanding such as definitions of terms, explanations of background of requirements Recording and reviewing discussion results on both sides Data Conversion The Winning Bidder will be responsible for uploading required/converted data files into the proposed application. Data conversion will be executed to convert current data stored in excel sheets and other system to the new HIS. Bidder should describe his approach for Data conversion of pertinent and valid business objects and should indicate whether his approach accommodates the development of automated data conversion. Bidder should highlight the data planned for conversion and how to handle the following (list the data sets): 3.8 Risk Assessment and Mitigation Bidder to identify risks that may affect the project during its progression. Consequences and contingency measures should be described as well. The following is a list of various major types of risks and mitigation: Scope, Project Management Interfaces, Integration, Data Conversion Hardware, Network, Software Staffing 3.9 Evaluation Criteria The technical offers will be opened first and evaluated against the requirements. A first selection of bidder based on technical fulfillment will be undertaken. The financial offers will be opened next for proper comparison. Eligibility of bidders will be assessed as part of the technical evaluation. Bidders who do not meet eligibility criteria will loose points in the technical evaluation. Technical Proposal be allocated 80% of the total score. Financial Proposal will be allocated 20% of the total score weight. A Technically qualified bid/bidder should have scored 85% out of 80% in order for his bid to be technically qualified. (i.e. Passing grade is 68 out of 80) Technical qualification criteria will be distributed as follow  Technical Proposal is allocated 80% of the total bid score divided as follow: Proposed Application is allocated 60% out of the 80% Implementation Services and Vendor Capability is allocated 40% out of 80% Proposed Application is broken down to the following evaluation criterion Meeting functional requirements 55% out of 60% Meeting technical requirements 15% out of 60% Proposed Solution is allocated 15% out of 60% Successful implementations of the proposed software is allocated 15% out of 60% Implementation Services is broken down to the following: Vendor Methodology and Approach is allocated 40% out of 40% Vendor Capability and Track Record is allocated 30% out of 40% Training methodology, approach, deliverables, trainers are allocated 20% out of 40% Post-Implementation Support is allocated 10% out of 40% Financial Proposal weighting criteria will be distributed as follow  EMBED OrgPlusWOPX.4  3.9.9 Proposal Cost percentage is calculated as follows: 3.9.9.1 C1 = (Minimal Proposal Cost / Evaluated Proposal Cost) * 80% 3.9.9.2 C2 = (Minimal Recurring Cost / Evaluated Recurring Cost) * 20% 3.9.9.3 Financial Proposal Score = (C1 + C2) * 20% 3.9.9.4 The proposed recurring maintenance cost should take into consideration the period of warranty specified in the section 3.5.5 above. Overall bid score will be equal to the sum of technical and financial score. The contract will be award to the highest bid score. Section 4 proposal format The Bidder shall present a written technical proposal to address the functional, technical and other requirements listed hereunder, and explain how the bidder plans to approach each requirement. Bidders are given wide latitude in the degree of detail they offer or the extent to which they reveal plans, designs, examples, processes, and procedures. Proposals must be fully responsive to the requirements. Proposals must identify any deviations from the requirements or cannot satisfy. Enough detail should be included to demonstrate the Bidders knowledge of the project and their ability to satisfy each requirement. Bidders are also required to present a written financial proposal and bounded separately. To accelerate execution and simplify proposal evaluation and to assure that each proposal receives the same orderly review; all proposals should adhere to the format described in this section. Proposals should comply with the following: Sections and pages should be numbered sequentially Clearly specify any and all variances from specifications specified by the RFP Include a table of contents listing all sections, figures, and tables Separate major sections and appendices by labeled ring binder index tabs Font type is Arial size is 11pt Address the requirements completely and accurately using the required format Proposal should be bounded separately and organized in sections as follow: Section 1 Introduction and Executive Summary Section 2 Solution Overview Section 3 Bidder Profile and Capabilities (Knowledge, Expertise, Capabilities) Section 4 Project approach and methodology Section 5 Deliverables of the Project Section 6 Quality Assurance / Quality Control Section 7 Requirements from MoH Section 8 Proposed project plan Appendix A Price Proposal (bound in a sealed and separate envelope) Appendix B Responses to Functional, Data, Requirements Appendix C Responses to Technical Requirements Appendix D Proposed Training Schedule Appendix E Maintenance and Support Scope and Methodology Appendix F Proposed Project Plan in Gantt format. Appendix G Other Supporting Material Detailed requirements and directions for preparation of each proposal section are outlined in the following sections. Section 1 Introduction and Executive Summary Include a brief executive summary of the major facts or features of the proposal including any conclusions, important assumptions, and recommendations. The executive summary should be specifically designed for review by a non-technical audience and senior management. The following information should be included for the Bidder and all members of the joint venture. Company Registration certificate and company contact coordinates Year established (include former firm names and year established, if applicable) Type of ownership and parent company (if any) Bidder's contact name, address, and phone number (if different from Item no.1) Audited Financial Statements for the last 3 years The Bidder should provide a brief description of their corporate and other organizational history and experience in performing implementation services, business process reengineering and change management projects. The description should include details about the technical organization of the Bidder including the number, qualifications and experience of the professional staff. The Bidder should include in this section an executive summary of the proposal without any reference to pricing. Section 2 Solution Overview Bidder are requested to describe the overall proposed solution in terms of key components, advantages, limitations, value propositions, compliance with the RFP requirements, customizations (if any), third party software used to fulfill requirements and any other information the bidder see as important in order for the bid evaluation committee to understand the solution and better evaluate his proposal. Section 3 Bidder Profile and Capabilities This section should include but not limited to the following: Bidder Qualifications The Bidder should include here information that highlights their particular abilities to successfully complete the services and how the Bidder will structure, develop and manage the project. Such information has to include but not limited to the following: In the case of a Bidder offering to supply products under the contract that it did not produce, the Bidder has been duly authorized by the subcontracted producer to supply the products in [country] and to act on behalf of the producer, corroborated by a completed Producers Authorization Form; and That the Bidder and any subcontractors have the financial, technical and staff capabilities to support the system and have a successful performance history appropriate for their role in fulfilling the contract. Reference about already implemented health information systems in other cities/regions especially in [local language] spoken cities or regions and specifically in Health sector. Bidder and the product producer have not filed for bankruptcy protection during the last 5 years. International bidders must have local representation in [city, country] if awarded the contract. The bidders must have experience in change management which always comes with HIS software implementation. A confirmation that the Bidder shall accept responsibility for the successful implementation, integration and interoperability of all proposed products as required by the Bidding Documents. Assignment of Professional Staff The Bidder must provide sufficient staffs that are trained, assigned, monitored and supervised to deliver the required services to MoH. The Bidder should specify the experience and qualifications of the staff who will be working on the project. Providing actual names and CV's of the proposed staff. Technical Skills /Capabilities The Bidder should commit to maintaining sufficient staff, facilities and equipment to deliver the required services, throughout the duration of the project. The bidder must be able to: Have more than 10 qualified and certified functional/technical employees working on the implementation and support of the HIS. Provide information on local support staff as requested in the unified CV form provided in Appendix F - Forms. Including but not limited to Availability of experienced staff in the area of xxx with professional designation such as xxx Availability of experience staff in the area of Database support with professional certification Availability of experience staff in the area of application technical support with professional certification Availability of dedicated project manager well experienced in project management of system implementation Bidder Experience: The Bidder should submit a description of at three five (3) relevant engagements of the company. Relevant is defined as an engagement to produce similar solutions and/or implementation services, business process reengineering or produce outputs similar to those required by MoH. The description must provide the following information at minimum: Organization Name and Address (Customer) Contact person Participating organizations Type of software / Hardware Software development tools or other tools used by the Bidder The hardware and software environment of the Bidder's client Date of engagement (start and end) Status of the project Discussion of activities performed and utilization of the outputs Any achievements or problems In case of joint ventures, bidders are requested to clearly describe the joint venture structure and provide the following information for all parties within the joint venture individual bidders are also requested to provide same information: Company name Name of the software application? Headquarter location? Years in business? Local office in the [country]? If yes, since when? Who in your sales organization will be our primary contact during the package evaluation process? Please provide their direct phone number, mailing address, facsimile number and e-mail address if different from the details above. Do you have authorized consultants in [country] for implementation and on-going support? If yes, please provide the contact details. What is the revenue for FY 2008? What is the projected revenue for FY 2009? What is the total number of employees (worldwide) dedicated to: SW development? Installation and implementation? User training? Software support? How many number staff are dedicated to the following tasks in the local office: Installation and implementation? User training? Software support? What is the number staff who are dedicated to the following tasks in the local office: Installation and implementation? User training? Software support? Who can provide the following services? (you company or named authorized distributors / consultants) Installation and implementation? Training? On-going support? Application Statement of Capability As part of application qualification information, bidders must provide the following information and supporting documents: If available, evaluation reports by independent international consulting companies highlighting application worldwide market share and competencies. The provided material has to be recently published and targets the latest release of the proposed application. Evidence of the proposed applications mother company viability and sustainability and to provide continuous support and development for the coming 5 years after the warranty period. Availability of international worldwide support on 24x7 basis and availability of Internet and hot-line support services. Frequency of releasing new upgrades/updates, indicating release time of major versions or updates. Provide detailed information on error reporting and bug fixing procedures via international support channel Provide detailed information on error reporting and bug fixing procedures via local support channel A detailed description of the essential technical and performance characteristics of the products; The proposed software must be available in [local language] and English and it should be possible to switch form English to [local language] and reversibly in real time without getting out from the session. The offered application must have been maintained / supported by the mother company (i.e. main product producer/manufacturer) for at least five years Please inform regarding the total number of complete installations in? Worldwide? In the [region]? In [country]? Which are key companies in the Government or water sectors business who are using your application? Please provide with contact details, if possible. Who are your largest 3 customers Worldwide? In the [region]? In [country]? During the product demonstration we will request the software vendor to simulate the product using the existing Business Process of MoH. We will write the demo scripts. Will you be ready to perform such simulation? Which are you main targeted industries as primary market, e.g. (health, agriculture, finance, distribution - wholesale / retail, construction, manufacturing, etc.)? Are there any plans to discontinue developing or supporting the application and or any specific module? Are there any plans to form alliance with Database vendor and to support only that vendor/Database? Does the application include or has a vertical applications for the following modules? Please identify the 3rd party solutions, if any Inventory Control System wide report writer Other modules supported, if any Do you have any other SW applications? If yes, please provide the details What is the technical architecture of your product? Such as Client / server, web services, services oriented architecture (SOA), etc.? If your applications technical architecture is client / server, then how many tiers? Such as two tier, three tier. Which are you programming and development tools? What query languages does your product support? What are the database platforms supported by your application? Please specify the date of supporting each platform? if your application support more that one databases. Please specify the hardware platforms supported for; Application servers / Operating systems supported? Database servers / Operating systems supported? Client workstations / Operating systems supported? Do you support Thin Client architecture? Please specify the minimum and recommended hardware requirements for : Application server? Database server? Clients? Do you support LINUX? If yes than which version of LINUX? Is there any limitation on maximum number of users? Is there any limitation on maximum number of concurrent users? Does you software application have the ability to download and upload data to / from PCs? Does your application have On-line help available for end users? If yes then does this On-line help field sensitive Is the data dictionary available for the customers for customized reports and other analysis? Is the source code available for the customers? Can we add user-defined fields on any form or screen? If yes, then are there any limitation in terms of numbers customized fields. Can existing fields be renamed based on user requirements? If yes, then where can we rename these existing fields? Screen? Reports? Does it require an additional tool to add or modify existing fields? Does you software application supports passwords access security by user? What are the security levels supported by the application: Module? Menu? Screen? Field? Audit trails? Please briefly describe the security features of you software application, as these are product design specific. Does the application support workflow management? If yes then is the workflow functionality bundled along with the main modules or is it required to purchase the workflow module separately. (By main modules or only one workflow module) Is the application integrated with any 3rd party workflow software? Is your application Internet enabled? Does your application support [xyz data interchange standard]? Java? and [local language]? How do you protect customer customizations in product upgrades and future releases? Do you support the functionality of user access from remote locations? Do you support the functionality of user access in an offline mode which can be synced later? Does your application have standard data recovery procedures? Does you application support Drilldown functionality uniformly across all the modules? Section 4 Project Approach and Methodology This section should describe the approach, techniques and methodology by which the Bidder plans to accomplish all the work discussed in this RFP. This section should start with a brief statement that demonstrates the Bidder's understanding of the nature and desired outcomes of the project. The section should also include: a comprehensive description of the project management methodology a comprehensive description of the implementation methodology that the Bidder proposes to use in the project. The tasks and deliverables of these methodologies Compliancy to ISO standards from the International Standards Organization, and/or the Capability Maturity Model (CMM) from the Software-Engineering Institute (SEI) or any developed standards. The Bidder is requested, where appropriate to include supporting literature describing the details of proposed application and implementation services and techniques to be used, or other supporting material that he feels is relevant. If included, this supporting literature must be referenced in the response to the specification and included in an appendix to the Bidders proposal. The inclusion of supporting literature or standard descriptions of the Bidder's approach, methodologies, software development tools and their features and benefits only, is not sufficient and does not satisfy the terms of this RFP. Section 4: Deliverables of the Project The purpose of this section is to specify in detail the deliverables that will be produced at each phase of the project. The Bidder should commit to deliver these outputs according to MoHs requirements. The Bidder should describe, in detail: the approach, technique(s) and tool(s) that will be used to produce these deliverables. the functionality of the HIS and implementation services. Simple statements that the Bidder will deliver the required outputs without an explanation will not be considered responsive. Section 5 Quality Assurance/ Quality Control This section aims at defining the quality assurance, quality control, and quality audit procedures that will be used in the project. The Bidder should use this section to describe the internal quality assurance criteria and quality control measures that will be followed in the project. Section 6 Requirements from MoH Bidders should use this section to indicate any requirements that MoH is to provide for the execution of the project. The requirements can be logistic, human resources, existing data (in digital form or hard copy), etc. Bidders should clarify the time frame within which each item should be made available. MoH reserves the right to provide only those facilities, personnel, data and other requirements, as it believes necessary or appropriate. Section 7 Proposed Project plan This section should include a project plan that the Bidder proposes for executing the project. The plan should take into consideration the following: Bidders mobilization period, defined as the time from signing the contract until the project kick-off date. Hardware and related infrastructure will need to be procured and installed prior to installing the system. Bidder is requested to propose when is the time and network connectivity need to be ready. MoH shall impose penalties on delays in the contract that will be signed for executing this project. The proposed plan shall include milestones that clearly specify the submission date for each of the deliverables. Appendix A Price Proposal As outlined in earlier in this RFP, the Bidder should provide, under separate bound and sealed envelope, an itemized list of price for each item required in this RFP. All prices should be quoted in United States Dollars (USD) and Converted to [local currency] mentioning the conversion ratio used. All prices should be fixed and binding. Appendix A financial proposal cost sheets A.1 Introduction Bidders are required to submit the financial proposal in a separately bound envelop (sealed envelope).The Bidder will be responsible for delivering the required outputs for the cost quoted. [Program Name]/MoH will not be responsible for any additional cost due to missing Items from the quote but essential to fulfilling the project requirements. This would result in proposal disqualification and rejection or assumed as Zero cost. A.2 Contents of the Price Proposal This section outlines MoHs proposed contents of the price proposal of the project. The Bidder may provide a more detailed cost structure if they believe that it can clarify their case or justify additional costs, as long as the main required information is provided. The price proposal shall consist of the following: Cost Summary This section must provide a comprehensive cost summary for the proposed IFS; including: ItemTotal Cost USD / [local currency]LicensesImplementation servicesTraining Data conversionDocumentationMaintenance and support for 3 yearsTravel and accommodation expensesAny other tasks required to completely deploy and operate the proposed system.Grand Total: It is the responsibility of the Bidder to make all the arrangements for the software licensing and to provide MoH with the software licenses to support the total number of users. Detailed Cost breakdown All Bidders shall provide detailed cost analysis for the proposed solution. The Bidder must provide an itemized costing for all component parts of system, documentation, training or any other items relating to the bid that have been used in compiling the unit prices listed below. Relational Database Management System (RDBMS) Costs Cost of the database and associated management system Number of users per license Software Costs Software package Annual support and maintenance costs Total Costs Training Costs Cost per course Number of trainees per course Total costs Other Costs (e.g. Travel and Accommodation expenses) The Bidder should include in this section the cost of any other task/component during project execution. In addition, bidders are requested to indicate break down of project management, functional consultancy, technical consultancy and other consultancy efforts in man months for each phase & each module along with the value. TABLE 1: Fees as per scope (Implementation Services Only) Phases / ModulesProject ManagementFunctional ConsultancyTechnical ConsultancyOther consultancyTotalMan MonthValueMan monthValueMan monthValueMan MonthValueMan MonthValueTotal TABLE 2: Fees for customization, data conversion and/or building interfaces Activity (C, D, I)Project ManagementFunctional ConsultancyTechnical ConsultancyOther ConsultancyTotalMan MonthValueMan monthValueMan monthValueMan MonthValueMan monthValueTotals* C: Customization, D:Data Conversion, I: Building Interfaces TABLE 3: Maintenance and Support Cost for three years (Per Year) Fees Item No. Base Cost (i.e., during Warranty)Maximum compounded costs per annum after expiration of the warranty period Year 1 Year 2 Year 3 Total Recurrent Costs Software Upgrading / Error CorrectionTotals Bidders are requested to provide an appropriate standard contract of vendor company including standard terms & conditions. Appendix B-M HIS Requirements This section breaks down the HIS requirements into the following categories: Requirement CategoryDescriptionFunctionalThe modules, functions, and features that the system must offerDataThe data elements that the system must capture and track, the data relationships, and the data standards, including international data standards. Reporting The reports that must be available to end users and managementTechnical The technology standards to which the system must conform to ensure compatibility, integration, and data exchange with other systems and comply with the organizations technology policies. Any technical architecture requirements.Operational The hours of operation that the system must be accessible and available, the hours of support, and the type of support (e.g., on-site, remote access, email, web, phone, etc.). Any maintenance requirements such as system monitoring tools, backup and recovery, etc.Security The different levels of security required in the system: electronic (network level, system level, database level, application level, user level) and physical if applicable (identification systems such as biometrics to control entry to the building and server rooms, onsite security personnel, security cameras, etc.), as well as any requirements to conform to institutional or national security policies and proceduresPerformance Response time expectations, uptime expectations, expected system load, expected peak hours of usageBusiness requirements Requirements driven by business or organizational context or goals, business or organization cycles or seasons, etc. For instance, there could be a requirement that before the start of the school year, a new function must be available to maintain a vaccination history for children and to send reminders to parents on their cell phones, based on their childrens age and vaccination historyLegal and RegulatoryA health information system may be required to be compliant with regulations regarding location of data, data privacy, data retention, and data security. [NOTE: If there are no laws governing these issues, the organization should establish its own policies and list the requirements under Data Requirements]TrainingExpected training courses, material, schedule, etc.GeneralRequirements that apply to the entire system or do not clearly fall into one of the other requirements categories The following are response codes to be used in responding to each requirement. Response Code Description 7The function/feature is available and completely operational as part of the application software.6The function/feature is not part of the standard application package, but is available through customization / modification at no extra cost.5The function/feature is not part of the standard application package, but is available through work around at no extra cost from the vendor.4The function/feature is not part of the standard application package, but is available through customization / modification at extra cost. Provide a description of the proposed customization in the comment field and cost of this custom work in the cost field.3The function/feature is not part of the standard application package, but is available using third-party applications at extra cost. Provide a description of the solution in the comment field and cost of this in the cost field.2The function/feature is not part of the standard application package, but can be supported through workaround, e.g. reporting feature, renaming field, utilizing other feature, etc. Provide a description of the proposed workaround in the comment field.1The function/feature is currently under development and will be released at a further date. Specify the planned completion date in the comment field. Indicate any charges for acquiring these enhancements or state whether it is included in the software maintenance / future upgrades.0The function/feature is not available in current release and is not being planned for a future release. Importance Level indicates whether the required functionality is considered as Code Description MMandatoryOOptionalNNice to Have Appendix B FUNCTIONAL Requirements These are purely illustrative and not intended to represent a complete HIS application. Patient Management (PM) Req. #Requirement DescriptionImportanceResponse CodeCommentPM-1Integrates with all submodulesMPM-2 Disease Surveillance (DS) Req. #Requirement DescriptionImportanceResponse CodeCommentDS-1Integrates with all submodulesMDS-2 Registries Module (RM) Req. #Requirement DescriptionImportanceResponse CodeCommentRM-1Integrates with all submodulesMRM-2Patient RegistryRM-??Facility RegistryRM-??Indicator RegistryRM-?? Administration Module (AM) Req. #Requirement DescriptionImportanceResponse CodeCommentAM-1Integrates with all submodulesMAM-2.Lookup TablesAM-??User AccountsAM-??Groups, Roles, and PrivilegesAM-??Access and SecurityAM-?? Additional Modules Appendix C data Requirements Data Requirements (DAT) Req. #Requirement DescriptionImportanceResponse CodeCommentDAT-1Package provides ability to store multiple years of data, based on user-defined requirements.MDAT-2Ability to define retention criteria for historical data in terms of data to be maintained for on-line access versus data to be stored in off-line storage (purge function)MDAT-3 Appendix D reporting Requirements Reporting Requirements (RPT) Req. #Requirement DescriptionImportanceResponse CodeCommentRPT-1Graphical user interface-based reporting tool that produces WYSIWYG reports with fonts and graphicsMRPT-2Access the data from all modules to design one reportMRPT-3Perform user defined calculations on reportsMRPT-4Ability to create report / query filters and user defined sorts and selectionsMRPT-5Ability to save frequently used reports by user and print as neededMRPT-6Ability to create new reports by copying an existing reportMRPT-7Graphical display of data on reportsMRPT-8Capable of combining financial and statistical data on reports MRPT-9Use logical functions in sorting and calculation e.g. comparison and conditional statements (and, or, if, if not, etc)MAbility to design custom health and management reports such as:RPT-10XYZ ReportMAbility to include in the report design:RPT-11User defined periods i.e. January vs. JuneMAbility to include user defined formulas in the report design, e.g.RPT-12Indicators (numerator/denominator) MRPT-13Calculated columns MRPT-14Calculated rows MRPT-15Ability to export reports to spreadsheetsMRPT-16Ability to upload / link information from spreadsheets into to the report design i.e. to include non-health dataMRPT-17Ability to round the amounts to desired point (no decimals to the thousandth)RPT-18Portrait and Landscape presentation of reports (at user option)MRPT-19Provide report writer and ad hoc reporting capability within the application.M Appendix E Operational Requirements Operational Requirements (OPS) Req. #Requirement DescriptionImportanceResponse CodeCommentOPS-1Well defined Backup proceduresMOPS-2Roll Back incomplete logical transactions automatically after system interruption e.g. system failure during postingMOPS-3Well defined data recovery procedures after system failureM Appendix F security Requirements Security Requirements (SEC) Req. #Requirement DescriptionImportanceResponse CodeCommentAccess restrictions by password (system level):SEC-1Module Level (i.e.)MSEC-2Screen Level (i.e.)MSEC-3Transaction Type (i.e.)MSEC-4Field Level (i.e.)MSEC-5Functional Level (i.e.) - Indicate which onesMSEC-6Ability to define access rights specific to each user (read only, read, edit and delete, read and edit)MSEC-7Limit number of access attemptsMSEC-8Client data as secure as server dataMSEC-9Ability to administer security and control over the operating environment. The operating environment includes the operating system that your software will operate under; the database management system; and your application software. MSEC-10Ability to group similar activities (ie business functions) into logical roles. These roles allow access to each activity within the group for access types assigned to the activity.MSEC-11Ability to provide access control and security administration by operating system security, contractor application software, MSEC-12Ability to access the system using a user ID and password which must both be entered and validated. The user ID will be passed to the application software and not require a second logon.MSEC-13Ability to require only one logon to access the application software.MSEC-14Ability to gain access to the database associated with the application without re-entering the user id and password.OSEC-15Ability to display a security notice or banner at the start of the logon process that has to be accepted by a user's positive action. Failure to accept kicks you out of the system, whereas affirmation allows the logon to proceed.MSEC-16Ability to enter passwords in a non-printing, non-displaying portion of the screen.MSEC-17Ability to define passwords composed with letters, numbers, and special characters.MSEC-18Ability to set an invalid password threshold for the number of invalid logon attempts.MSEC-19Ability to suspend a user id from further use until appropriate security administration staff re-activates.MSEC-20Ability to require users to periodically change their password based on a table-driven time parameter.MSEC-21Ability to define a system wide parameter to force all passwords to be changed upon demand.MSEC-22Ability to set a minimum password length (i.e., six characters).MSEC-23Ability to encrypt passwords while stored so they cannot be viewed.MSEC-24Ability to record the date and time the last password change occurred.MSEC-25Ability to reset passwords by appropriate staff for subsequent change by the user.MSEC-26Ability to require the use of unique passwords; a history of XX (at least 10) passwords is maintained to prevent password reuse.MSEC-27Ability to record or capture information about each unauthorized access attempt such as: userid, station, date, time, transaction (menu, screen, file, object), attempted type of access (read, modify, etc.).MSEC-28Ability to record for invalid logon attempts: station, date and time of violation, number of password attempts, user id.MSEC-29Ability to review attempted violations by batch report or online by the security administrator.MSEC-30Ability to control access for the user id at the following levels: server, DBMS, application, menu, function/screen, file, field, organization, department, multiple departments, content of a field, or time of day or week.MSEC-31Ability to provide various access types such as: inquiry/read only, modify/update, add/create, delete/remove, change ownership, access control, supervisory approval of transactions, and any combination of the preceding types.MSEC-32Ability to provide this access control (as described 2 items above) for: web interface, SMS, IVR, mobile app, PDA, batch processing, report writer or retrieval software, system utilities.MSEC-33Ability to display the last date and time the user logged onto the system at the time of logon.MSEC-34Ability to create a user id with a fixed expiration date.MRemote access security.SEC-35Ability to add and modify user security information using online screens with immediate profile update.MSEC-36Ability to support a centralized security administration function.MSEC-37Ability to group users into classes. The ability to assign these classes rights that will be applied to each user in the group. When the user's explicit right is in conflict with the right granted from the group membership, the user must end up with the most restrictive right of the two.MSEC-38Ability to define system security such that establishment of application rights at the same time establishes rights to data management system.MSEC-39Ability to suspend all user access when a user is terminated.MSEC-40Ability to disconnect a user already logged on.MSEC-41Ability to time out or suspend users after a period of time of being idle. This time out requires the user to re-enter their password before continuing.MSEC-42Ability to restrict access to the file/table containing security parameters.MSEC-43Ability to restrict access to the file/table via tools.MSEC-44Ability to archive access and violation logs.MSEC-45Ability to establish the access privileges given to users. It is expected that some form of an access matrix will be maintained for the access authority. Access shall be given based on a validated password and shall be restricted to the privileges provided for in the access matrix or file.MSEC-46Ability to generate reports on the information recorded or logged by the security system for each access.MSEC-47Ability to generate online inquiry and batch reports to review access profiles and types given to the users defined to the system. Passwords should not be displayed.MSEC-48Web-enabled applications are secured adequately using encrypted transmissions.MSEC-49Ability to support public/private key certificates (X.509) and digital signatures.N Appendix G performance Requirements Performance Requirements (PER) Req. #Requirement DescriptionImportanceResponse CodeCommentPER-1..M Appendix H business Requirements Business Requirements (BIZ) Req. #Requirement DescriptionImportanceResponse CodeCommentBIZ-1The ability to send vaccination reminders and alerts must be functioning one month before the start of the school year.MBIZ-2.. Appendix I legal and regulatory Requirements Legal and Regulatory Requirements (LEG) Req. #Requirement DescriptionImportanceResponse CodeCommentLEG-1..M Appendix j technical requirements Technical Requirements (TEC) Req. #Requirement DescriptionImportanceResponse CodeCommentUser Interface and Error MessagesThe proposed HIS must support the following user LocalesTEC-1 EnglishMTEC-2 [local language]MThe proposed HIS must be in General Available status for use in the following locales TEC-3 EnglishMTEC-4 [local language]MUser can access both screens and report in the following Locales without software re-installationTEC-5 EnglishMTEC-6 [local language]MError Messages are available in the following localesTEC-7 EnglishMTEC-8 [local language]MInterface TransactionInterface methods supportedTEC-23 API callOTEC-24 Direct link to tablesMTEC-25 File transferNTEC-26 XMLMTEC-27 Other(s) specify NIf API supported, ability to call APIs from the following development environments ( development tool / OS )TEC-28JAVA / Windows XPMTEC-29Other Please SpecifyMIf direct link to tables supported, ability to link ( e.g. through ODBC ) to application database from the following development environments ( development tool / OS )TEC-30 JAVA / Windows XPMTEC-31 Other Please SpecifyMODBCIf direct link to tables supported, ability to link to application database from the following databases ( DBMS / OS )TEC-32MS-SQL Server 2005 or later / MS-Windows 2003 Advanced Server EditionMTEC-33Oracle 10g or Later / MS-Windows 2003 Server EditionMTEC-34ASCII ( flat file )MTEC-35ODBC compliant data source ( e.g. Access, Excel, etc. ) MTEC-36Other(s) - specifyNAbility to inquire / access data from all modules of applicationAccess methods supportedTEC-42 API callTEC-43 Direct link to tablesTEC-44 Other(s)If API supported, ability to call APIs from the following development environments ( development tool / OS )Developer 2000 / Open VMS 7.1PowerBuilder 6.0 or higher / Windows 95PowerBuilder 6.5 / Windows 95PowerBuilder 4.0 / Windows 3.1x & 95Developer 2000 ( Forms 4.5 ) / Windows 95Unibasic 3.1.9.8 / Open VMS 7.1If direct link to tables supported, ability to link to application database from the following development environments ( development tool / OS )Developer 2000 / Open VMS 7.1PowerBuilder 6.0 or higher / Windows 95PowerBuilder 6.5 / Windows 95PowerBuilder 4.0 / Windows 3.1x & 95Developer 2000 ( Forms 4.5 ) / Windows 95Unibasic 3.1.9.8 / Open VMS 7.1ODBCIf direct link to tables supported, ability to link to application database from the following databases ( DBMS / OS )Oracle 7.3 / Open VMS 7.1Sybase 11.5 / Dec UNIX 4.0DUnidata 3.1.9.8 / Open VMS 7.1Data Conversion / MigrationAvailability of data conversion / migration tool (including 3rd party )TEC-45Ability to migrate data into on-line periodsMTEC-46Ability to migrate data into archived periodsMAbility to migrate data from the following environmentsTEC-47ASCII ( flat file )MTEC-48ODBC compliant data source ( e.g. Access, Excel, etc. ) OTEC-49Other(s) - specifyNTEC-51Data validation and integrity checking capability of migration tool at the field, record and logical levelMTEC-52Availability of detailed documentation on data conversion / migration tool to enable mapping of data ( e.g. data model, data flows, process flows, etc. )MPlatformSupport for the following platforms ( DBMS / OS )TEC-53 MS-SQL Server 2005 or later / MS-Windows 2003 or XP OTEC-54 Oracle 10g or Later / MS-Windows 2003 Server EditionMTEC-55 Oracle 10g or Later / UNIX - Specify Version and PlatformMTEC-56Client support on Windows 2003 or aboveMTEC-57Client support MS- Internet Explorer ( specify supported version )MTEC-58Client support Firefox ( specify supported version )OCustomization Tools / Data ConnectivitySupport for the following levels of customization capabilityTEC-59User interface / window level - modify existing windows; build new windows ( e.g. adding new data entry fields )OTEC-60Event / procedural level - add or modify programming logic of existing windows; add programming logic to new windows ( e.g. open a window, run a report, call an API, etc. )OTEC-61Data structure level - add or modify existing tables / fields; add new tablesOTEC-63Ability to connect to external data ( e.g. build new window to display data from an external application, build new report to display information from an external application )MIf external connectivity supported, ability to link to the following databases ( DBMS / OS )TEC-64MS-SQL Server 2005 or later / MS-Windows 2003 or XP ProfessionalOTEC-65 Oracle 10g or Later / MS-Windows 2003 Server EditionOTEC-66 Oracle 10g or Later / UNIX - Specify Version and PlatformOTEC-69Ability to map and export data to external database ( e.g. flat file, Excel, Access, etc. )MTEC-70Availability of detailed documentation on customization tools ( e.g. development manual, sample projects, etc. )MDegree of impact on the above customization levels with respect to future releasesTEC-71Future releases protected with respect to the confinement of the level and type of customization within clear guidelinesMTEC-72Future releases fully protected regardless of the level and type of customizationMTEC-73DDE / OLE supportNTEC-74EDIOTEC-78Ability to integrate Java codeNTEC-79Other Java support specifyNAudit TrailsTEC-82Complete management trail/reporting of all system activity, including capability to trace monetary transactions forward to control totals, and backwards from control totals to source documents.MTEC-86File maintenance reports that show before and after images of changes to master files, security and control data.MTEC-87Ability to provide an audit trail of updates to user security information.MTEC-88Multi-site architecture (remote access and processing capabilities)MTEC -89Supports dial in from remote sites (specify the modules which support remote dial in function)MTEC -90Supports data replication and consolidation of distributed data from remote sitesMTEC-131Ability to interface with multiple systems internal and external to the individual departments.MTEC-133Provide for systems modules that are fully integrated with one another to avoid redundant data entry and which allow for drill down and hierarchical data summaries.MTEC-134Ability to support purging on individual, project specific data from all relevant system modules.MTEC-136Provide a web-based view/update capability for all modules.MTEC-137Ability to import/export data and charts to word, excel, and html.MTEC-138Ability to integrate with word processing, spreadsheet, and database documents.MTEC-139Ability to attach imaged documents.OTEC-140Ability to interface with document management system.OTEC-141Ability to provide for archiving of data.MTEC-142Ability to track documents submitted for approval and review with a time/date stamp.MTEC-143Ability to incorporate an audit trail of all transactions.MTEC-144Ability to customize fields for proposed or unanticipated requirements.MTEC-145Ability to customize fields and look-up tables.MTEC-148Provide development tools for the system to facilitate additional functionality development needed by MoH.MTEC-149Provide the ability to use standard ad hoc reporting tools against dataMTEC-150The system supports modern "best business practices" with data located in one integrated system shared across MoH. MTEC-151The system supports enterprise-wide business processes with a goal of eliminating multiple handling of data and increasing accuracy.MTEC-152The system supports external collaboration with MoH business partners and other third parties, such as electronic interfaces with benefit providers, supplier networks, etc.MTEC-153Provides the ability to make modifications to meet changing business requirements without changing software code.MTEC-154The system should have a common look and feel across all modules.MTEC-155Provide customizable online help across all components.MTEC-156At the time information is entered business rules should be applied, errors and inconsistencies identified, and additional requirements identified.MTEC-157The system supports the automated distribution of electronic documents to individuals in an efficient manner.OTEC-158The system provides automatic notification when a specified event occurs MTEC-160The system should be easily reconfigured to respond to changes in business practices, policy directives, organization structure, statutes and regulations.MTEC-161The system supports effective dating for transactions, including both future and retroactive changes. MTEC-162The system supports mass changes to definable groupings of transactions.MTEC-163The system includes customizable online documentation and training materials such as context-specific help, search capability, business process documentation and process maps.MTEC-164The system provides a scanning/imaging tool as well as optical character recognition capabilities.NTEC-166Provide the capability to pull data from all components as well as exchange data with external systems.MTEC-168Provide capability for users to drill from summary data to transaction detail.MOther Technical RequirementsSupports the following ProtocolsTEC-174 TCP/IPMTEC-175 Other - SpecifyOTEC-176Ability to provide for separate and distinct environments supporting four life cycle phases: development, testing, training, and production.MTEC-177N-Tier Application ArchitectureMTEC-178Information available 7 days a week, 24 hours a day.MTEC-179Provide application performance monitoring tools built into each application.MTEC-180Tailoring can be accomplished in a way that does not adversely impact the future installation of system upgrades.MTEC-182System is easily deployed to desktops - either web based or provides deployment tools to push or pull software to the desktop.MTEC-183System is compatible with multiple email systems (MS Outlook, Lotus notes, etc.).M Appendix K general Requirements General Requirements (GEN) Req. #Requirement DescriptionImportanceResponse CodeCommentGEN-1Bilingual interface ([XXX] for local language & English as reference language)MGEN-2Package is modular and fully integrated with single repository of dataMGEN-3Package provide common look and feel, consistent commands and navigational keys across all modulesMGEN-4Ability to import / export data from system to popular spreadsheets and DatabasesMDate/Time stamp and user ID on all transactions for the following stages of processingGEN-5EntryMGEN-6Validation / VerificationMGEN-7ApprovalMGEN-8CancellationMGEN-9Ability to have user define date and number formatMGEN-10Has drill down capabilityMGEN-11Ability to add master records on the fly, e.g. during transactions processingMGEN-12System control to restrict deletion of master records with transactions, e.g. vendor / customer accountsMApplication Help FeaturesGEN-13Package should support on-line help.MGEN-14Ability to modify the on-line help based on user requirementsMGEN-15Ability to add Policies and Procedures at the appropriate screens and windows.MGEN-16On-line help should be context sensitive? (i.e., press help key while on item number, field level help is displayed)MGEN-17On-Line help search capabilitiesMGEN-18On-Line / Disk based tutorialOGEN-19Help screen indexed to manualsOGEN-20Archive historical data based on user parameters e.g. date, range of recordsMGEN-21Data validation at field entry levelMGEN-22System utility to perform data integrity checksMGEN-23System confirms before deleting any recordMGEN-24Estimate database size based on # of transactions and period to retain historyOGEN-25Print to screen, printer or fileMGEN-26Simple easy-to-use graphical interface that are 100% windows compliantMGEN-27Pop-Up / lookup search windows on all validated fields (i.e., customers, vendors, departments etc.)MGEN-28Ability to move between screens without losing information in previous screen (navigate between windows)MGEN-29Search by code and descriptionMGEN-30Supports wildcard search for lookups, i.e. can search for a record by typing in few letters of the name. Alpha search capabilityMGEN-31Page up and down on screens with scrolling informationMGEN-32User defined Macros and Hot KeysMGEN-33Multiple screens/functions open simultaneouslyMGEN-34Does your system utilize the MS Windows Printing function, your own printing function, or a third partyMGEN-35Ability to customize input screens and inquiries per userMGEN-36All transactions should be uniquely numbered and full audit trail is available including user / external source and time of action.MGEN-37Locking facility to prevent concurrent update to one fileMGEN-38Package should support integration with popular office productivity applications such as MS Exchange, etc. For e-mail support.M Appendix L training requirements Training Requirements Eligible bidders are requested to respond to the following training requirement and provide [Program Name]/MoH with a suggested training schedule and requested pre-requisites RequirementResponseProvide functional training material in local languageProvide functional training material in EnglishProvide technical training material in EnglishConduct training at MoH headquartersConduct a conference room pilotProvide advanced functional and technical training courses to enable MoH IT and [Health] staff to support the applicationProvide end users training for functional staffProvide end users technical trainingTraining hours are acknowledged and can be used to pursue certification Eligible bidders are also requested to fill in the following table Training CourseProject TeamKey UsersEnd UsersTrainer name and CV Appendix M maintenance and support Maintenance and Support Requirements Bidders are requested to provide the following information in their proposal RequirementResponseAvailability and frequency of maintenance upgrades Bug Fix Major ReleaseAvailability and frequency of document updatesAvailability of operational audit for system performance and evaluation servicesMaximum response time to a service maintenance call that are well experienceEmergency Support ServicesAvailability of source codeIndicate whether customization using the tools provided by the software vendor get affected or prevent any future upgradesIndicate how are existing clients made aware of enhancements made by the vendor at other sitesIndicate support lead-timeDescribe problem escalation proceduresIndicate whether maintenance charges cover the following Delivery of new upgrades and major releases Delivery of bug fixes, Internet support Installation of new releases Local on-site support Appendix N FORMS Bid Security Form (OPTIONAL) WHEREAS (name of the Bidder) (hereinafter called the Bidder) has submitted its bid dated (date of submission of bid) for the supply of (name and or description of the systems) (hereinafter called the Bid) KNOW ALL PEOPLE by these presents that we (name of bank ) of (name of country), having our registered office at (address of bank ) (hereinafter called the Bank) are bound into [Program Name] / Ministry of Health (hereinafter called the Purchaser) in the sum of xxx United States Dollars (000USD) for which payment well and truly to be made to the said Purchaser, the bank binds itself, its successors, and assigns by these presents. Sealed with the Common Seal of the said bank this _______day of _______2009 THE CONDITIONS of this obligation are: If the bidder withdraws its Bid during the period of bid validity specified by the Bidder on the Bid form; or if the bidder , having been notified of the acceptance of its Bid by the Purchaser during the period of bid validity: Fails or refuses to execute the Contract Form, if required; or Fails or refuses to furnish the performance security , in accordance with the Instructions to Bidders; We undertake to pay to the Purchaser up to the above amount upon receipt of its first written demand, without the purchaser having to substantiate its demand, provided that in its demand the purchase will note that the amount claimed by its is due to is, owing to the occurrence of one or both of the two conditions, specifying the occurred conditions. This guarantee will remain in force up to and including thirty (30) days after the period of bid validity, and any demand in respect thereof should reach the bank not later than the above date. (duly authorized signature of the bank) Performance Security Form (OPTIONAL) To Messrs : _________________________________________________________ We have the pleasure to inform you that our bank ___________________________ Has guaranteed by a financial Guarantee, the Contractor Messrs.: ___________________________________________________________________ ___________________________________________________________________ for the sum of USD ________________________________________________________ as a performance Guarantee for Tender Number _______________________________ pertaining to the HIS project As a Performance Guarantee, this document serves to ensure the supply and completion of the hardware, applications and services of the aforementioned Project in accordance with the contract conditions. We undertake to deposit with you the said amount or any part thereof upon your first demand, without warning or reservation or any other condition, and not withstanding any objection on the part of the Contractor, but stating the reasons that the Contractor has failed or refused to carry out or perform any of his obligations in accordance with the Contract. This Guarantee shall remain valid as from the date of its issuance and until the end of the guarantee period. Issued at: ______________________________________________________________ Signature of Bank:__________________________________________ Date: _________________________________________________________________ Name of Authorized Signatory: _____________________________________________ Unified CV Form CURRICULUM VITAE Name Present EmploymentName of FirmBranchPosition in the FirmProfessionJoined FirmPosition in the Project Personal dataDate of BirthNationalityLanguages Education / Professional MembershipsHigh SchoolSchool Name, Graduation DateUniversityUniversity Name, Degree, Degree DateMemberships And Professional Designation Key qualifications Experience RecordPeriod 1Company name: Duties and Responsibilities:Period 2Company name: Duties and Responsibilities:Period 3Company name: Duties and ResponsibilitiesPeriod 4Company name: Duties and ResponsibilitiesPeriod 5Company name: Duties and ResponsibilitiesPeriod 6Company name: Duties and ResponsibilitiesPeriod 7Company name: Duties and ResponsibilitiesCertificationI, the undersigned, certify that to the best of my knowledge and belief, these data correctly describe my qualifications, my experience and me.Signature of staff memberDate:Signature of authorized representative of the firmDate: Appendix O non-disclosure agreement (OPTIONAL) Non-Disclosure, Non-Compete and Copyright Ownership Agreement Information Receiver's Name: ___________________________________________ Company: ___________________________________________ Address: ___________________________________________ Phone: ___________________________________________ E-mail: ___________________________________________ Subject: [Health Information System] Project I, the undersigned, do hereby warrant that I have authority to sign for all employees and agents of the above identified company having the above identified address. I hereby enter this agreement on behalf of all employees and agents of this organization, including on behalf of myself (jointly "Recipient"). Good and valuable consideration has been received in the form of an opportunity to learn of a business opportunity. The Recipient will not, without prior written approval of the party disclosing information, [Program Name] / Ministry of Health (Disclosee), or an authorized representative thereof, disclose or in any other way make known, reveal, report, publish or transfer to any person, firm, corporation or utilize for competitive or any other purpose any secret information or know-how relative to the disclosed information, including but not limited to: any information designated as secret, the operation, plans, specifications, drawings, layouts, blueprints, patent applications, and other materials relating to the machinery, equipment, processes and products invented or used by the Disclosee. This agreement expires the later of two (2) years or when the information becomes public through no fault of the Recipient. Any copyrightable subject matter generated by the Recipient relative to the matter under consideration belongs to the Disclosee either by way of work-for hire rules or by assignment. The parties agree to forthwith effectuate any writing needed to complete an assignment upon either party's request that the same be performed. __________________________________ ___________________________ Receiver Date Appendix P MOH LAW, BYLAWS AND REGULATIONS     Procurement of Health Information System PAGE 100 [Program Name] Page  PAGE \* Arabic 99 of  NUMPAGES 99  DATE \@ "M/d/yyyy" 11/4/2009 Request For Proposal Confidential Bid Evaluation Committee Health Information System Project (HIS) [Program Name] ([Program Abbreviation]) Ministry of Health [city] [country] Tel: +xx xxx xxxx xx Fax: + xx xxx xxxx xx P.O.Box [city] [country] HIS Project Inquiries Ngl  l m ' e A F V [ c d q r ݱ~~~~~~~~~hdFhW(5CJ\aJhW(5CJ\aJ *hhW(5CJ\aJh/hW(CJ0aJ0 *hw-hW( hw-hW(h=(hW(mH sH  *hhW(\ *hhW( *hW( *hhW( *hhW(5\ hW(5\hW(1* + ^gdW( $da$gdW($a$gdW(gdW(  B C D E F V W X Y Z [ $a$gdW(gdW( -DM ffgdW(    W "Y Ja o  o $a$gdW(gdW(      6 7 8 R S T U V W e f g ̾~raN%hW(CJOJQJ^JaJmHnHu 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"2XWdS `!XWdyY/(?  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABXMPQ8RSTUV,YZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~Root Entry  FYl׋]OData  WordDocument ObjectPool H׋]Yl׋]_1089622139@%1hH׋]H׋]Ole CompObjZObjInfo  !"#$%&'()*+,-./012345689:;<>?@ABCE @%1h OrgPlus.4 OrgPlus.4OrgPlusWOPX.49qe UOCF i(c) Copyright 1992 Banner Blue Software Incorporated. All rights reserved. The OPX file format is the confidential and proprietary property of Banner Blue. Banner Blue requires prior written consent and advanced royalty payment to use thCONTENTS 1Table4fSummaryInformation( 7lDocumentSummaryInformation8=is format. A violation of these rights is against the law and Banner Blue will aggressively pursue prosecution. ) Copyright 1992 Banner Blue Software Incorporated. All rights reserved. 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